Refund Policy
Digital products with immediate access. Clear policy. Minimal ambiguity.
No Refunds
Due to the nature of digital goods, we enforce a strict no-refund policy.
Try Before You Buy
We provide a free version of our extensions so you can test the functionality before committing to a Pro license.
Exceptions
Refunds will only be considered in the case of a proven duplicate payment caused by a technical error in the payment system.
Chargebacks
If you believe there’s a billing issue, contact us first. We’ll investigate quickly. Chargebacks may result in license revocation while the dispute is resolved.
Support
Having technical issues? Email us at support@vertexstudios.com. We’re committed to fixing technical bugs as quickly as possible.